Customers are only allowed to return devices as a result of the product being defective, due to order assembly or manufacturing fault
Products are intended to be used by personnel with training and experience
Warranty does not cover defects or malfunctions caused by accidents, misuse, abuse, catastrophes, improper maintenance, or inadequate installation – not following operating instructions (including failure to heed warnings) or use with equipment with which it is not intended to be used.
The warranty is not applied to any Devices that are returned more than thirty (30) days after the expiration of the warranty period
The warranty is not applied to any consequential damage
Warranty is not applicable for supplementary device equipment (i. e. PSU, power cables, antennas) unless the accessory is defective on arrival.
The warranty is not applicable for the products with components acquired from not authorized manufacturers or distributors
The warranty is not applicable for the product if a malfunction or any type of failure is caused by a component that has been supplied by the customer
Customers might be charged for technical analysis of returned products in case there are no warranty conditions confirmed during the inspection
Warranty may not be applicable if the cause is damaged package and about that fact was not claimed in forwarder transportation documents upon arrival
For the repair of the faulty product customer is requested to provide:
(i) Filled in RMA form
(ii) Functional Testing Tool (Testboard) for the unit if Functional Testing was not included in the manufacturing process before shipment;
Report with detailed fault description – Quality Control Report (QCR), Testing Log descriptions, testing algorithms, and repair instructions if applicable